Patakaran sa refund

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Mayo Filipino Store Food Return Policy due to food safety and sanitation concerns, all Food, Frozen, Refrigerated, and Perishable item sales are final. We do not accept returns or exchanges once products leave the store. However, if you receive a damaged, expired, incorrect,
or defective item, please contact us within 24–48 hours
so we can review and assist accordingly.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Return window is 7 days. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mayofilipinostore@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at mayofilipinostore@gmail.com.